Questions and Answers

Q: About DESIGNAPOSTER.COM?
A: You can order personalised Party Banners and Posters online for any occasion. We offer a wide selection of banners and posters from a variety of categories with a choice of different colours and styles.

Q: What are the banners made of?
A: You have a choice of Vinyl, tough Tyvek and heavy weight 270gsm paper. Banners are light weight and easy to hang!

Q: What about durability for indoor and outdoor use?
A: All are suitable for indoor events and of good tear-resistance.
Both the Vinyl and tough Tyvek may be used for short term outdoor installations with proper support – however, use outdoors at your own risk.

Q: Where and when do I choose the colour(s) for my banner?
A: You’ll be asked to make your colour selection after you have chosen to add your banner to the shopping cart. You will select from a swatch of available colours.

Q: Do the colours on my screen exactly match the actual banner colours?
A: No. Colours shown are approximate due to the limitations of the screen/monitor and browser capabilities. We do use browser-safe colours (no dithering) that display consistently within various browsers.

Q: How many banner designs do you offer and in how many categories?
A: Our current selection is illustrated on the web site. However, we are always developing new ideas for categories and new banner designs to our range. If you have an idea or suggestion for a banner or new category, please email us at suggestions@designaposter.com.

Q: What sizes do the banners come in?
A: Our banners are available in the following sizes:-
24” wide by 5 feet or 10 feet long (610mm wide by 1524mm or 3048mm in length)
36” wide 5 feet or 10 feet long (914mm wide by 1524mm or 3048mm in length)
42” wide 5 feet or 10 feet long (1067mm wide by 1524mm or 3048mm in length)
OR Customised to your own size and specifications.

Q: How large is the type on my banner?
A: Each banner is unique, and so the type size varies with each design. We reserve the right to vary the type size depending upon the personal text you provide.

Q: How and where do I personalise my banner?
A: Once you have chosen your banner(s) and added it to the shopping cart, you will be asked to enter your personal and customised information using an online order form.

Q: The customised part for my banner may be lengthy; will it fit within the layout of my banner?
A: Each customised area has a maximum number of characters and spaces, which are stated in the appropriate shopping cart section. Please note, we may make minor size and type adjustments to make sure that your personalisation looks great within the design.

Q: What do the banners cost?
A: Our banner prices are as follows:-

Banner prices are inclusive of VAT. Grommets and Delivery are extra.

For fully customised banners, we will provide a quotation upon receipt of your instructions.

Q: How should I hang my banner indoors?
A: Use tape, tacks, pins, or staples. Grommets also help by allowing cord or rope to be threaded across/through the banner.  Obviously it’s dependent upon the room/hall/location of your party/event as to how you will hang your banner. We cannot be responsible for your success or failure because of our complete lack of knowledge of your setting and situation.

Q: What are Grommets?
A: Grommets are brass "ringlets" that can be added to the corners and edges of tarps and they allow for rope or cord to secure and attach the banner in place.

An option to add grommets on your banner is provided in the online order form.
The grommet charge is £2.00 (total).  Banners 5 feet in length have 4 grommets in the corners; 10 feet banners have 6 grommets (4 in the corners and 2 in the middle top and bottom).

Q: Can I use my banner outdoors?
A: We do not recommend our banners be used outdoors without sufficient backing or support.
Banners of any size will act like a sail on a boat - the larger the size, the more wind it will catch! Ordering your banner with our available grommet option will not guarantee success outdoors - the grommet may tear, even with moderate wind. Try securing your banner to something that will provide support or minimize the load of potential winds e.g. a fence, etc.  We cannot be held responsible for your installation and you do so outdoors at your own risk.

Q: How do I make contact if I have a comment or question?
A: Please use the following email links or write to the address below.
Customer Services:  customerservices@designaposter.com.
Suggestions:  suggestions@designaposter.com.

Q: I live outside of the United Kingdom. Can you despatch an order to me?
A: We currently despatch orders to UK destinations only.

Q: My banner was damaged in transit – what should I do?
A: Please send an email message to customerservices@designaposter.com advising us of damage in shipping, your mailing address and other contact information. We will gladly send you a returns label and a pre-paid postage sticker for use in returning the damaged banner to our factory. After confirmation and receipt of your banner, we will issue a debit to your credit card account (refunding purchase price + associated shipping charges).

Q: My banner was damaged whilst used outside – can I have a refund or replacement?
A: We cannot refund or replace banners that are damaged or destroyed as a result of outdoor installations.

Q: My personalisation was spelt incorrectly – can I have a refund or replacement?
A: We can not be held responsible for spelling errors made by customers and refunds or replacements will not be given if this occurs. Please double-check the spelling of any personalisation while completing the online order form.
Please send an email message to customerservices@designaposter.com advising us of any incorrect spelling in the personalised part of your banner (according to the online order form). We will gladly either replace the banner or refund your purchase price and associated shipping charges.

Q: My banner didn’t arrive in time for my event – can I have a refund? 
A: We provide clear instructions and information regarding the shipping service options available to our customers. We are sorry, but we cannot assume the responsibility for a banner that arrives late.  As long as we despatched your order within the time that we promised (normal Business Post OR Special Next Day Delivery) and sent it to you via the shipping method you chose, we are not responsible if your banner did not arrive in time.

Q: I have a complaint – to whom may I share my dissatisfaction?
A: We are confident you will be delighted with your banner, but if you have cause to complain, please send an email message to customerservices@designaposter.com

Q: Do you offer any guarantees?
A: Yes. We guarantee that we will produce every banner "as ordered".  That is, each order will have the correct customer-chosen: Banner, Quantity, Colour-Combination, Personalisation, and Grommet Option. In addition, we guarantee to ship said order within the time promised, and to despatch such order(s) in the method chosen by the customer.  We make no guarantees regarding banner fitness for event/location/venue or for the installation method chosen, or regarding timeliness of order to meet event requirements.  If the time guarantees above have been met by DESIGNABANNER.COM, the customer assumes all responsibility and risk regarding timeliness of order for his/her event. This responsibility and risk includes possible postal delays chosen.

Q: Can you tell me more regarding Refunds / Returns?
A: This is Designaposter.com’s Refund/Return Policy.  Our banners are custom-made and personalised from the unique specification received from each customer order.  As a result each custom-made banner produced is of value only to the specific customer who ordered it.  It is of no value as a re-sale product to another customer or to Designaposter.com.  Therefore, we do not issue refunds, nor do we accept returns for the following reasons:

1) We will not issue a refund if you or the recipient of the delivery "Refused" the banner package from the delivery carrier and the package is returned to us.

2) We will not issue a refund if you return the banner back to us, either opened or un-opened.

3) We will not issue a refund if the shipping address that you provided is incorrect or is an undeliverable address.

4) We will not issue a refund if the banner package is returned to us by the shipping carrier as "Return to Sender" for any reason.

5) We will not issue a refund if you claim that the delivery of the banner came after the time in which you needed it. As long as DESIGNABANNER.COM has met it's Guarantee Requirements.

Q: How does the order process work?
A: Once you've selected the Add to Cart button, we will need to know the quantity, size, colour-combination, customised text, and grommet option choices.  This information is gathered using an online order form. Our clear and easy form will gather this information.  From there, you can choose to continue shopping or else proceed to checkout where you will provide your credit and delivery information.

Q: How do I know you received my order?
A: You'll receive a confirmation email message shortly after you've completed the checkout process. You'll receive another email on the day your order is shipped from our facilities.

Q: What payment options do you offer?
A: We accept the following credit cards – Visa and MasterCard, and Debit or Cheque cards are also accepted. We are developing enhancements to our shopping cart that will allow additional payment options, including electronic cheques and a Purchase Order system for schools and teachers.

Q: Do I have to use my credit card online?
A: Yes. At this time we do not accept credit card information through any channel other than our highly HSBC secure shopping cart system. This allows us to keep our prices low - we hope you appreciate that!

Q: What happens to the personal / financial information I provide with my order?
A: It is used ONLY for fulfilling your order and handling any customer service issue that may arise. We do not share, rent or sell ANY customer information with anyone for any reason.

Q: Can I use my credit card safely at PartyBanners.com?
A: Yes! Our website encrypts your credit card number and personal information prior to transmission over the Internet via HSBC Internet Services.

Q: How and when will I know my connection is secure?
A: Netscape and Microsoft browsers each display a unique symbol to identify when you have established a secure connection or entered a secure area. Netscape users should find a small lock symbol (icon) in the lower left corner of the browser window. Microsoft users will see a similar lock symbol in the lower right corner. If you see the lock connected, you are linked to a secure environment. Please feel free and confident to enter your personal and credit card information - the encryption is very powerful and is actually safer than handing your card to a clerk or using your card information over the phone. Confirming message windows may or may not pop up (depending on your settings) each time you enter or leave a secure area or connection. We recommend that you try to upgrade to the latest version of your browser whenever possible. These are free to download from each respective supplier.

Q: What are cookies?
A: Cookies are used by most all commercial websites. In layman's terms, a "cookie" is a small piece of information sent by a web server and stored on a customer's web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information. PartyBanners.com uses cookies for two reasons only - to store information regarding a customer's banner selection and to retain personal customer information to make future visits and purchases easier and faster. This is done using a customer's email address and a password (which they provide). This is only required during the checkout process and is not requested or necessary to browse our store.

Q: What are your privacy policies and practices?
A: We respect and honour your desire that your private and personal information should stay that way. We do not profile customers or use any personal or financial information for any reason other than for fulfilling your order or providing other services you may have requested and voluntarily agreed to receive.

Q: What are your delivery options and associated costs?
A: We use both the Postal Services and reliable couriers and offer two different delivery options. Standard Delivery orders are delivered from the date of posting within an average of 2-3 business days but not guaranteed. Premium Delivery is via the Post Office ‘Special Delivery’ service and is guaranteed ‘next day’ delivery Monday to Saturday from the date of posting.

Click here for more information on prices.

Q: When will I receive my banner(s)?
A: